Our goal is that you are totally satisfied with your purchase from us. Towards that end we offer a 30-day money-back guarantee. If for any reason, your purchase does not meet your expectations, you can return it to us within 30 days of your receipt of the item and we will refund your money or exchange your item at your choice. Even beyond 30 days, if you become dissatisfied with the quality of any product purchased from us, please call us and we will do our best to find an agreeable solution.

To return an item, please either call us at: 87-PEARLS-4-U (877.327.5748) or email us at: CustomerService@MermaidPearls.com.  Your returns will be eligible for full refund on the purchase price of the item (not including shipping and less any discounts received) provided that the product (including the box) is returned within 30 days in the condition in which it was sent.